Refund policy

 

Cancellation & Return Policy
At Nail Health LLC, we want you to be completely happy with your purchase. If you change your mind or are not fully satisfied, we have made our return process as simple, honest, and stress-free as possible.
1. The Simplest Way to Cancel or Return
You do not need to fill out any complicated legal forms or jump through hoops. To request a return or a full refund, simply contact us through one of these two easy options:
  • Option 1 (Email): Send a quick email to our friendly team at: nailhealthteam@outlook.com
  • Option 2 (Contact Form): Use the simple contact form on our website.
Just state your name, order number, and that you would like a refund. That is all we need!
2. 100% Free Returns (We Cover the Shipping)
  • No Return Shipping Fees: You do not have to worry about the cost of posting the item back to us.
  • Prepaid Return Label: Once you write to us, our team will immediately email you a prepaid shipping label (usually for Royal Mail or Evri).
  • Easy Posting: All you need to do is print out the label, stick it onto the package, and drop it off at your local post office or collection point.
3. Your 365-Day Guarantee & Refund
  • Timeframe: You have a full 365 days from the date of purchase to request a return.
  • Full Refund: As soon as we receive your message or the returned item, we will process a 100% full refund back to your original payment method (bank account, credit card, or PayPal).