Privacy policy

Nail Health LLC ("we", "us", or "our") operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a tailored and secure shopping experience (the "Services"). Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
This Privacy Policy describes how we collect, use, and share personal data when you visit, use our website, make a purchase or any other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and sharing of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
1. What Personal Data Do We Collect and Process?
When we use the term "personal data", we refer to information that identifies you or another individual, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or aggregated in such a way that identification or association with your person is impossible.
Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data:
  • Contact Details: Including your full name, postal address, billing address, shipping address, telephone number, and email address.
  • Financial Data: Including credit and debit card numbers, payment card information, financial account details, transaction records, payment methods, payment confirmations, and other billing details.
  • Account Information: Including your username, password, security questions, configurations, and personal settings (if you register an account).
  • Transaction Information: Including the items you view, add to your shopping basket, add to your wishlist, purchase, return, exchange, or cancel, as well as your historical purchase history.
  • Communications with Us: Including any information you provide when communicating with us, such as when you submit a support enquiry to our customer care team.
  • Device Information: Including information about your device, web browser, network connection, IP address, and other unique online identifiers.
  • Usage Information: Including information about your interaction with our website, such as how, when, and which pages you browse or interact with.
2. Sources of Personal Data
We may collect personal data from the following sources:
  • Directly from You: We collect data when you create an account, access or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal data.
  • Automatically via the Services: We automatically collect data from your device when you use our products, services, or visit our website through the use of cookies and similar tracking technologies.
  • From Our Service Providers: We collect data when we engage service providers to enable specific technologies or when they collect or process your personal data on our behalf.
  • From Our Business and Marketing Partners.
3. How Do We Use Your Personal Data?
Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:
  • Providing, Personalising, and Improving the Services: We use your personal data to fulfill our contract with you. This includes processing payments, fulfilling and shipping orders, storing your preferences, sending account-related notifications, facilitating returns and your 365-day refund requests, allowing product reviews, and personalising your shopping experience.
  • Marketing and Advertising: We use your data for marketing purposes, such as sending promotional updates via email, SMS, or post, and displaying targeted online adverts based on your previous activity.
  • Security and Fraud Prevention: We use your data to authenticate accounts, provide a secure payment experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activities, and safeguard public safety. (Note: You are responsible for keeping your login credentials confidential. We strongly advise against sharing your username or password with anyone).
  • Customer Support and Communication: We use your personal data to provide customer care, respond to your inquiries in a timely manner, and maintain a trusted relationship with you.
  • Legal Compliance: We use your data to comply with applicable laws, respond to lawful legal processes (such as requests from law enforcement or regulatory authorities), and protect or enforce our terms and legal rights.
4. How Do We Share Personal Data?
Under certain circumstances, we may share your personal data with third parties for legitimate business purposes in accordance with this Privacy Policy:
  • With Shopify and Core Service Providers: We share your data with Shopify and other trusted third parties who perform services on our behalf (e.g., IT and website management, secure payment processing, data analytics, customer support, cloud storage, product fulfillment, and courier delivery).
  • With Business and Marketing Partners: We use Shopify to support personalised advertising with third-party services based on your online activities across different sites. Our partners use your data according to their own privacy policies. Depending on your location (such as the UK), you have the right to opt-out or restrict this sharing for targeted marketing purposes.
  • With Your Consent: We share information with third parties when you explicitly request or instruct us to do so, such as when coordinating special delivery instructions with standard postal carriers.
5. Your Rights and Contact Information
Under the UK GDPR and applicable consumer laws, you have full control over your data. You have the right to view, correct, update, or completely delete the personal information we hold about you at any time.
If you have any questions about this Privacy Policy, your rights, or if you wish to exercise your data protections, please reach out directly to our dedicated customer care team: